Refund & Cancellation Policy

1. Try before you buy

We would much rather you were confident before you pay than disappointed afterwards.

We offer free courses that require no payment and no card details. They use the same lesson format, the same exercise engine and the same teaching style as our paid courses. If you like how they work, you will like the paid courses. If you don't, you have lost nothing. You can find them listed with our other courses on the website.

Every paid course page also lists exactly what is included — the number of lessons, the sections and the material covered — before you reach the checkout.

2. What you are buying

You are buying immediate access to a digital course for 12 months. It is a one-time payment. There is no subscription, nothing renews and you will never be charged again automatically.

Because the product is digital and delivered instantly, it cannot be "returned" in the way a physical item can. Once the material has been opened, it has been supplied in full.

3. Refunds before you access the course

If you buy a course and then change your mind before opening any lesson, you can ask for a full refund within 14 days of purchase. We will refund you in full, no questions asked.

"Opening a lesson" means loading any lesson, exercise, practice test or audio recording inside the course. Logging in and looking at the course home screen does not count against you.

4. Once you have accessed the course

We know that is a firm position, so here is the honest reason for it: the entire value of the course is the content itself, and that content is delivered to you the moment you open it. Unlike a physical book, it cannot be given back. This policy is what allows us to keep the prices low and to give two full courses away for free.

In particular, we do not give refunds for:

• changing your mind after starting the course;
• not having enough time to study, or losing motivation;
• finding the material easier or harder than you expected;
• your exam result, band score or grade;
• forgetting that your 12-month access was running;
• buying the wrong course by mistake after having already worked through it.

If you bought the wrong course and have not opened it, contact us — we will happily switch you to the right one or refund you.

5. Situations we always refund

Regardless of anything above, we will always put things right in these cases:

• Duplicate payment — you were charged twice for the same course. We refund the extra charge in full.
• Access never worked — you paid but never received working access, and we were unable to fix it for you.
• Serious technical fault — a substantial part of the course is broken or unavailable and we cannot repair it within a reasonable time.
• Unauthorised payment — someone used your card without permission. Tell us and we will refund it and close the account.
• Wrong amount charged — you were charged more than the advertised price.

None of these depend on whether you have opened the course. Just email us and explain what happened.

6. EU and UK right of withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you normally have a statutory right to withdraw from an online purchase within 14 days.

For digital content that is supplied immediately, that right ends once the content has been supplied — but only if you have expressly asked for immediate delivery and acknowledged that you lose your right of withdrawal by doing so.

That is why, at checkout, you are asked to confirm the following before you pay:

If you buy a course and do not open any lesson, your full 14-day withdrawal right remains and you can cancel for a complete refund. Simply email us within 14 days.

7. Cancellation and auto-renewal

There is nothing to cancel. We do not run subscriptions, we do not store your card for future charges, and no payment ever renews automatically.

Your access simply ends 12 months after purchase. Shortly before that we may send you a reminder so the expiry does not take you by surprise. If you want to carry on afterwards, you can buy the course again — but only if you choose to.

If you want your account deleted entirely, email us and we will remove it, as described in our Privacy Policy.

8. How to request a refund

Email bahy@blackscreenenglish.com with the subject line "Refund request" and include:

• the email address you used to buy the course;
• which course you bought;
• the approximate date of purchase;
• a short explanation of what went wrong.

We reply to every refund request within 2 business days. You do not need to fill in a form or phone anyone.

9. How refunds are processed

Approved refunds are issued through Stripe, back to the original payment method. We cannot send a refund to a different card, a different account or by any other route.

Once we approve it, the money typically reaches you within 5 to 10 business days, depending on your bank. That timing is controlled by your bank and card network, not by us.

Refunds are issued in the original currency. If your bank charged you a currency-conversion fee on the original payment, that fee belongs to your bank and we are not able to refund it.

When a refund is issued, your access to that course ends.

10. Chargebacks

If you think a charge is wrong, please email us first. Almost every problem — a duplicate charge, a login that won't work, a payment you don't recognise — can be sorted out the same day, and far faster than a bank dispute.

Opening a chargeback without contacting us first costs both of us time and money, and it freezes the account while the bank investigates. We will always try to resolve it with you directly.

11. Contact

Questions about this policy, or about whether your situation qualifies, are genuinely welcome before you buy.

• Emailbahy@blackscreenenglish.com
• Response timeWithin 2 business days
• Legal entityBlack Screen English LLC
• Registered address30 N. Gould Street Suite R, Sheridan, WY 82801, USA

This policy forms part of our Terms of Service.